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Frequently Asked Questions
Logging In
Why am I receiving the message 'the ID or password you entered is not in our files' when I try to log in?
How do I create a new account?
Supported Web Browsers
What version of Internet Explorer should I use?
What version of Netscape should I use?
Firewall Issues
I'm using personal firewall software. Will these cause problems when I access this system?
Pearson VUE Security Information
Is it important that I keep my user ID and password confidential?
How does Pearson VUE keep my personal information secure?
Local Workstation Administrator Rights
Why do I receive an administrator error when I try to install/upgrade Pearson VUE’s software applications?

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